Last updated: [06/10/2026]
Grace Wellness runs the website https://www.gracewellness.in/. We respect your privacy. This policy explains what personal information we collect, why we collect it, how we keep it safe, and the choices you have.
By using the Website or our services, you agree to this policy. If you do not agree, please do not use the Website.
1. Who We Are
Grace Wellness is an aesthetic clinic based in Kolkata, India.
Email: info@gracewellness.in
support@gracewellness.in
2. Information We Collect
Information you give us
- Your name, email address and phone number when you fill in a contact, enquiry or booking form
- Your appointment preferences and any messages you send us
- Health and skin details you share with us so we can recommend safe and suitable treatments. This may include your age, skin type, concerns, medical history, allergies, current medicines, and any past cosmetic treatments.
- Payment details when you buy a service. Payments are handled by trusted third-party payment providers. We do not store your full card or bank details.
- Feedback, reviews or testimonials you send us
Information collected automatically
- Your device type, browser, IP address and approximate location
- The pages you visit, how long you stay and how you reached our Website
- Cookies and similar technologies (see Section 6)
3. How We Use Your Information
We use your information to:
- Reply to your enquiries and book, confirm or reschedule appointments
- Provide, personalise and improve our wellness services
- Process payments and send invoices or receipts
- Send appointment reminders and service updates by email, SMS or WhatsApp
- Send newsletters, offers or wellness tips, only if you have agreed to receive them
- Understand how visitors use the Website so we can improve it
- Meet our legal, tax and regulatory obligations
- Prevent fraud and keep the Website secure
We do not sell, rent or trade your personal information.
4. Sensitive Personal Information
Health information is sensitive. We collect it only when you choose to share it, and only to deliver services that suit you. Only the practitioners involved in your care can see it. We will not use it for marketing. We will not share it with anyone else without your clear consent, unless the law requires us to.
5. Sharing Your Information
We share information only when we need to, and only with:
- Service providers who help us run our business, such as website hosting, payment processing, email and messaging tools, booking software and analytics. They may use your data only to provide their services to us.
- Authorities, when the law, a court order or a government agency requires it, or when it is needed to protect someone’s safety or our legal rights.
- A new owner, if our business is merged, sold or restructured. Your information would stay protected under this policy.
6. Cookies
Cookies are small files saved on your device. We use them to make the Website work, remember your preferences and see how visitors use our pages (for example with Google Analytics). You can block or delete cookies in your browser settings, but some parts of the Website may not work properly if you do.
7. Third-Party Links and Services
The Website may link to other sites, such as Instagram, Facebook, YouTube, WhatsApp or Google Maps. We are not responsible for how those sites handle your data. Please read their privacy policies.
8. Data Security
We protect your information with reasonable technical and organisational measures. These include SSL encryption, access controls and secure storage. No method of sending data over the internet is completely safe, so we cannot guarantee absolute security. If a data breach affects you, we will tell you and the relevant authorities as the law requires.
9. How Long We Keep Your Data
We keep your personal information only as long as we need it for the purposes in this policy, or as long as the law requires (for example, for tax records). After that, we delete it securely or make it anonymous.
10. Your Rights
Under Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to:
- Ask what personal data we hold about you and how we use it
- Correct or update data that is wrong or incomplete
- Ask us to delete your data when we no longer need it
- Withdraw your consent at any time. This will not affect anything we did before you withdrew it.
- Choose someone to act on your behalf if you die or become incapacitated
- Complain to us, and then to the Data Protection Board of India if your complaint is not resolved
To use any of these rights, email us at the address in Section 13.
To stop receiving marketing messages, click “unsubscribe” in any email or reply “STOP” to our messages.
11. Children’s Privacy
Our services are meant for adults. We do not knowingly collect personal data from anyone under 18 without a parent or guardian’s verified consent. If you believe a child has given us information, please contact us and we will delete it.
12. Changes to This Policy
We may update this policy from time to time. The new version will be posted on this page with a new “Last updated” date. Please check back now and then.
13. Contact Us
If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal data, please email us at info@gracewellness.in , support@gracewellness.in . We will reply as soon as we can, usually within 30 days.
14. Governing Law
This Privacy Policy is governed by the laws of India.